Our client is the largest producer of slow juices in the Netherlands. They produce slow juices in their own factory using high-tech machinery which guarantees outstanding quality. The juices far exceed any similar product sold via traditional retail channels. To achieve high quality, the juices are produced on demand and delivered freeze frozen. When the delivery is made the product needs to be stored in the freezer or fridge, therefor the customer needs to be present to accept the delivery. The solution we provide is a one-stop solution. Customers can purchase single or multipack juices online and have the option to receive their purchase as a one-off or in subscription form. Customers are notified on every stage of the delivery by e-mail and text messaging. Customers are also continuously guided in the use of their purchase by accompanying notifications. The customers can change and cancel their subscription any time. Customers can easily reorder previous purchases through the customer portal.
The original solution consisted of multiple systems with addons serviced by multiple vendors.
Magento as e-commerce solution
The used solution had the following drawbacks
Our client wanted to increase their competitive edge and wanted to sell one-off and recurring in multiple countries. Coppermine was given the mandate to redesign the e-commerce and backend systems. The key requirements were:
We redesigned the software landscape for our client which enabled them to focus on selling instead of organizing. They saved more than 40 hours a month in processing deliveries and improved their reliability. Customer satisfaction and loyalty improved, customers are now in control of their purchases and deliveries. They are also guided in the use of their products. The new solution is flexible and ready for new product developments and evolving markets.
We provide a one-stop solution for our client. The following Coppermine features are used: